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How can I get call log from Cucm?

December 16, 2025 - By 

Gather the Requested Traces
  1. Launch the RTMT.
  2. Connect to the IP address of your CUCM Publisher.
  3. Log on with the same credentials you use for the CUCM Administration web page.
  4. Choose System > Tools > Trace & Log Central.
  5. Double-click Collect Files.

Also question is, how do I get Call Manager logs?

Background Information

  1. Install the RTMT application.
  2. Configure or confirm detailed traces for the CallManager service.
  3. Configure or confirm detailed traces for the CTI Manager service.
  4. Reproduce the issue and take notes.
  5. Gather the requested traces.
  6. Verify trace file coverage.
  7. Attach a trace package to your service request.

Similarly, how do I get Cucm logs from Rtmt? Login into RTMT with your CM Administration account.

  1. Under the System panel, Select Trace & Log Central.
  2. From the Collect files window select the type of log file that you are interested in.
  3. Select the time range you would like to gather the files from.

Secondly, how do I view call history on Cisco phone?

👉 For more insights, check out this resource.

View History To dial from Call History, scroll to a call press the “Select” button in the Navigation pad, or the “Call” softkey. Press “EditDial” if you need to edit the number to add an outside line number or long distance access code. To view details for a call, highlight the call and press the “Details” softkey.

How is CDR generated?

👉 Discover more in this in-depth guide.

The format of the CDR varies among VoIP providers or programs. In a telephone exchange, a CDR contains information about all the calls passing through the exchange. The CDRs are generated by Automatic Message Accounting (AMA) and processed by the operations support system (OSS).

Table of Contents

What is Cisco CDR?

CDR data provides a record of all calls that have been made or received by users of the CallManager system. The call is considered ended when either the caller or the called party goes on-hook. CMRs contain information about the amount of data sent and received, jitter, latency, and lost packets.

How can I download CDR from Cucm?

Export CDR Records from CUCM

Select Tools > CDR Analysis and Reporting. Select CDR > Export CDR/CMR. Input date range of records, uncheck CMR records, and click Export to File. Right-click on the CDR Dump link and select Save Target As.

What is CDR in Cucm?

Call detail records (CDR)— Data records that contain information about each call that was processed by CallManager. Call management records (CMR)— Data records that contain quality of service (QoS) or diagnostic information about the call. Also referred to as diagnostic records.

What is Variphy?

Variphy is the preferred analytics platform for Cisco collaboration. Industry leading Cisco CDR Reporting & Call Analytics, UCCX Wallboard Reporting & Analytics, Change, Audit & As-Built Reporting, DN & Dial Plan Management, & Remote Phone Control & Macros all in a single pane of glass.

How do I install Rtmt?

Upgrade RTMT
  1. From Cisco Unified CM Administration, choose Application > Plugins.
  2. Click Find.
  3. Perform one of the following actions:
  4. Download the installation file to your preferred location.
  5. Locate and run the installation file.
  6. In the RTMT welcome window, click Next.

How do I trace a call using Rtmt?

Select the call you are interested in and hit the TRACE CALL button at the bottom of your RTMT window. You can select “include SIP messages” if you want to see SIP signalling and SDP's.

Using RTMT to trace calls

  1. SDL traces.
  2. Call Log.
  3. SIP details (if enabled)

Where can I download Rtmt?

From Cisco Unity Connection Administration, choose System Settings > Plugins. Click Find. To install Unified RTMT on a client that is running the Microsoft Windows operating system, click the Download link for the Real-Time Monitoring Tool – Windows.

How do I retrieve last incoming calls?

Dial *69. Dial “*69.” This is the star code for most phone providers' call-return service. The call-return service will repeat the last number that called you, and depending on your provider, will automatically redial the number.

How do I check my missed calls on my landline?

You can hear the number of the last person to call you and return that call. You can also remove the records of recent incoming and outgoing calls, so other people using your telephone cannot see what calls have been made. To hear a voice announcement of the last caller's number, dial 1471.

How do you delete call history on house phone?

Selectively clearing the Call log
  1. Touch the Phone Key (in the Quick Keys bar), then the Call log tab at the top of the screen.
  2. Touch the Menu Key .
  3. Touch the Clear and then checkmark the call entries you want to delete.
  4. Touch Delete > OK.

How do I see missed calls on my Cisco phone?

View Missed Calls Through the IP Phone
  1. Press the Setup button on the IP phone to bring up the Setup menu.
  2. Select Call History and press Select, or press 1, to bring up the Local Services menu.
  3. Select Missed Calls and press Select, or press 1, to bring up the Missed Calls menu.
  4. Scroll up and down with the navigation keys to view missed calls.

How do I see missed calls on my Cisco IP Phone 7945?

To view your call records:

Press the Directories button. Select Missed Calls (1). Or choose another list: Received Calls Placed Calls Your phone's LCD display will indicate if you have missed a call.

What are Cisco IP phones?

The Cisco IP Phone 7940G is a VoIP (voice over Internet Protocol) telephone for small to medium-sized businesses. It's multi-protocol enabled, supporting Session Initiated Protocol (SIP), Media Gateway Control Protocol (MGCP), as well as Cisco's CallManager Skinny Client Control Protocol (SCCP).

How do you delete call history on Avaya phone?

Clearing all call history entries
  1. Press History.
  2. Select the list you want to delete.
  3. Press Clear All to delete all of the entries in the list you are viewing.
  4. Press Yes to confirm. Press Clear All or OK to confirm.

How do I delete missed calls on ringcentral?

Press the Setup button. Scroll to Call History and press the Select softkey. Press the delete softkey.